SignatureSolutions (“SignatureSolutions”, “we”, “us”, or “our”) operates a digital platform that facilitates access to services provided by independent third-party physicians, specialists, allied healthcare providers, and related administrative and support staff (the “Services”).
By accessing or using the Services, including submitting personal information, payment information, or personal health information, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, the Consent to Use of Electronic Communications, and the Privacy Policy.
2. Nature of the Services
SignatureSolutions arranges and facilitates access to independent healthcare providers who may communicate with you using electronic means, including phone, email, chat, text messaging, and videoconferencing.
SignatureSolutions does not provide medical care, diagnosis, or treatment. All clinical services are provided solely by independent, licensed healthcare professionals regulated by their respective professional colleges.
3. Consent to Use of Electronic Communications
You consent to the use of electronic communications for the delivery of administrative, billing, and healthcare-related services. You acknowledge and understand that electronic communications involve inherent risks, including:
Potential interception, misdirection, or unauthorized access
Limitations in verifying the identity of senders or recipients
Possible storage of communications on servers or backup systems
Increased risk when using employer or shared devices or networks
While reasonable administrative, technical, and physical safeguards are used, absolute security and confidentiality cannot be guaranteed.
4. Specific Risks of Electronic Communication
You specifically acknowledge that:
Electronic communications may be forwarded, altered, intercepted, or stored without your or the provider’s knowledge
Malware or technical failures may compromise systems or data
Videoconferencing platforms may be subject to temporary vulnerabilities
Electronic communications may be disclosed where required by law, court order, or duty to report
Email, text, and instant messaging carry additional risks, including misdirection and identity spoofing.
5. Conditions of Use
You acknowledge and agree that:
The Services are not intended for medical emergencies
There is no guarantee of response times
Electronic communication is not a substitute for all in-person assessments
You are responsible for following up if a response is not received
You will notify SignatureSolutions of changes to contact information
You will take reasonable steps to protect the confidentiality of communications
If you require immediate or urgent care, you must contact emergency services or attend the nearest emergency department.
6. Medical Records
Electronic communications related to diagnosis or treatment may be documented in a secure Electronic Medical Record (EMR) maintained by or on behalf of the healthcare provider. Access is restricted to authorized individuals involved in your care.
7. Payment Information
Where applicable, you may be required to submit payment information. Payment data is processed through secure third-party payment processors. SignatureSolutions does not sell or trade payment, personal, or health information.
8. Withdrawal of Consent
You may withdraw your consent to electronic communications by providing written notice. Withdrawal of consent may limit or prevent continued access to certain Services.
9. Termination
SignatureSolutions or participating providers may suspend or terminate electronic communication or Services upon notice, where appropriate or required.
