SignatureSolutions provides users with the ability to engage in secure virtual interactions with independent healthcare providers from the privacy and convenience of a location they choose as secure and appropriate. In doing so, SignatureSolutions collects personal information and personal health information.
This information is highly sensitive and is protected under the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”) and applicable provincial personal health information protection legislation, including Ontario’s Personal Health Information Protection Act (“PHIPA”).
SignatureSolutions is committed to safeguarding this information in accordance with its sensitivity. This Privacy Policy describes the physical, technological, and administrative measures implemented to protect personal information and personal health information, and explains how such information is collected, used, disclosed, and retained.
If you have questions about this Privacy Policy, you may contact our Designated Privacy Contact at support@membershealth.ca or by phone at 1-800-484-0152. If this Privacy Policy is updated, we will notify users by posting the revised version on our website.
Definitions
Personal Information means information about an identifiable individual, excluding business contact information.
Personal Health Information includes information relating to an identifiable individual’s physical or mental health, health history, medical treatment, or related healthcare services.
Our Commitment to Privacy
SignatureSolutions will not collect, use, or disclose personal or personal health information without the knowledge and consent of the individual, except as permitted or required by law.
SignatureSolutions safeguards information using risk-based assessments and industry-standard physical, technological, and administrative measures.
SignatureSolutions complies with all applicable privacy and personal health information legislation in Canada.
Information We Collect
From Users / Patients
When you access services facilitated through SignatureSolutions, we may collect:
Name, email address, and phone number
Date and time of appointments
Address and identification details where required
Health card or insurance information, where applicable
Information shared during consultations, including messages, files, and documents uploaded to the platform
Payment and transaction details (processed through secure third-party payment processors)
From Healthcare Providers
Name and business contact information
Professional credentials, specialization, and availability
How We Protect Information
Physical Safeguards
Personal and personal health information is stored electronically on secure, access-controlled servers.
SignatureSolutions does not store personal or personal health information in paper form.
Portable devices used by authorized personnel do not permanently store personal or personal health information.
Backups are encrypted and securely maintained by authorized third-party service providers.
Technological Safeguards
Information is protected using encryption, access controls, and secure authentication mechanisms.
Virtual consultations and messaging use encrypted communication protocols.
Access to systems is restricted on a need-to-know basis and protected by strong password requirements.
Audit logs are maintained and reviewed to monitor access and detect unauthorized activity.
Administrative Safeguards
SignatureSolutions has appointed a Designated Privacy Contact responsible for privacy compliance and security oversight.
Policies and procedures are maintained and reviewed regularly based on threat and risk assessments.
Employees and contractors receive privacy training and are bound by confidentiality obligations.
Service providers are contractually required to meet privacy and security standards consistent with this Policy.
Senior management receives regular reports on privacy compliance.
How We Use Information
SignatureSolutions uses personal and personal health information only for the purposes for which it was collected, including:
Facilitating access to healthcare services
Processing payments and administering accounts
Communicating with users and providers
Maintaining platform security and integrity
Meeting legal and regulatory obligations
SignatureSolutions does not sell personal or personal health information and does not disclose such information for remuneration.
If information is used for research, analytics, or service improvement, it is anonymized so that individuals cannot be identified.
Disclosure of Information
Information may be disclosed:
To healthcare providers involved in your care
To service providers acting on our behalf under confidentiality agreements
Where required or authorized by law, court order, or regulatory authority
Access, Correction, and Account Closure
You may request access to or correction of your personal information by contacting our Designated Privacy Contact.
Upon your express request, SignatureSolutions will close your account and securely destroy or anonymize personal information, subject to legal retention requirements.
Breach Response
While no system can be guaranteed to be completely secure, SignatureSolutions takes reasonable steps to prevent data breaches.
In the event of a privacy breach involving personal or personal health information, SignatureSolutions will:
Take immediate steps to mitigate the breach
Notify affected individuals at the first reasonable opportunity
Comply with applicable breach notification requirements under PIPEDA and PHIPA
Meaningful Consent
SignatureSolutions is committed to ensuring meaningful consent by providing clear information through this Privacy Policy and by making our Designated Privacy Contact available to answer questions.
